Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 4.1/5 4,178 reviews

Novotel Sunshine Coast Resort - Image 1
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Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,178 reviews

TripAdvisor Rating  3.5/5  330 reviews

Beautiful location

Customer review rating 5.0/5

Dawn Families - Confirmed reviews ALL

We took our grand daughter and she had an amazing time in the pool , lovely walks around the grounds.

Dear Dawn, We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piti Guest Service Agent

Lovely short stay

Customer review rating 4.5/5

Caitlin Couples - Confirmed reviews ALL

We had our room upgraded, we received a voucher for free drinks and got 50% off our main meals which was amazing. Food came out super quickly and there is a good amount of things to do especially for kids. Gym was very clean and had a good selection of machines. Only faults were that the view from our room did have a small shipping container blocking the view of the pool. I would have really liked a bath in our room (but we did accept the room upgrade) and the coffee machine at breakfast buffet hadn’t been cleaned in a long time because the coffee was horrid. I did tell a member of staff who said they would look into it.

Dear Caitlin, Thank you very much for taking the time to share your feedback with us. We greatly appreciate your constructive comments as they provide valuable insights into areas where we can improve and enhance the overall experience for our guests. We apologize for any inconveniences you may have encountered during your stay. Rest assured that your feedback has been shared with our team, and we will take proactive measures to address the issues you've raised. At Novotel Sunshine Coast Resort, we are committed to delivering exceptional service and ensuring that every guest has a comfortable and enjoyable stay. Your feedback helps us to continuously improve, and we are grateful for the opportunity to do so. We hope that you will consider staying with us again in the future so that we can demonstrate the improvements we've made based on your valuable feedback. Thank you once again for choosing to stay with us, and we look forward to the opportunity to welcome you back. Warm regards, Piti Guest Service Agent

Customer review rating 3.0/5

Julie Couples - Confirmed reviews ALL

Reasonably good stay, room cleaning was average.

Dear Julie, Thank you very much for taking the time to share your feedback with us. We greatly appreciate your constructive comments as they provide valuable insights into areas where we can improve and enhance the overall experience for our guests. We apologize for any inconveniences you may have encountered during your stay. Rest assured that your feedback has been shared with our team, and we will take proactive measures to address the issues you've raised. At Novotel Sunshine Coast Resort, we are committed to delivering exceptional service and ensuring that every guest has a comfortable and enjoyable stay. Your feedback helps us to continuously improve, and we are grateful for the opportunity to do so. We hope that you will consider staying with us again in the future so that we can demonstrate the improvements we've made based on your valuable feedback. Thank you once again for choosing to stay with us, and we look forward to the opportunity to welcome you back. Warm regards, Piti Guest Service Agent

The weather was great, however I found access to the room tricky and the room musty upon entry.

Customer review rating 3.5/5

Pauline M. Solo - Confirmed reviews ALL

It was okay. The location was good, but again the paths leading to the room were unkept (with sticks over the path and some parts slippery) and the room was musty upon entry. This indicated to me the room had not been opened or another clean done recently. There were also remnants of food stains at the bottom of the coffee table.

Dear Pauline, Thank you very much for taking the time to share your feedback with us. We greatly appreciate your constructive comments as they provide valuable insights into areas where we can improve and enhance the overall experience for our guests. We apologize for any inconveniences you may have encountered during your stay. Rest assured that your feedback has been shared with our team, and we will take proactive measures to address the issues you've raised. At Novotel Sunshine Coast Resort, we are committed to delivering exceptional service and ensuring that every guest has a comfortable and enjoyable stay. Your feedback helps us to continuously improve, and we are grateful for the opportunity to do so. We hope that you will consider staying with us again in the future so that we can demonstrate the improvements we've made based on your valuable feedback. Thank you once again for choosing to stay with us, and we look forward to the opportunity to welcome you back. Warm regards, Piti Guest Service Agent

Overall very nice place to stay

Customer review rating 4.0/5

Andrew F. Couples - Confirmed reviews ALL

Breakfast was excellent, room was comfortable, although 2 single beds pushed together not ideal. Enjoyed the view of the lagoon , as well wildlife. Included extras was a very nice way of enjoying the property. We would definitely return.

Dear Andrew, We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piti Guest Service Agent

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Other web-users rate our hotel

  • 954 reviews 8.3/10 Location
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  • 1,404 reviews 4.9/10 Food
  • 791 reviews 4.4/10 Cleanliness
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  • 634 reviews 8.2/10 Breakfast

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