Novotel London Paddington 4 stars

Customer review rating (ALL Rating) 4.3/5 2,419 reviews

Best price
guarantee
Novotel London Paddington - Image 1
Novotel London Paddington - Image 2
Novotel London Paddington - Image 3
Novotel London Paddington - Image 4
3 Kingdom Street, Sheldon Square, Paddington, W2 6BD LONDON, United Kingdom

Description

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express and link to Elizabeth line

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel London Paddington

3 Kingdom Street, Sheldon Square, Paddington
W2 6BD LONDON
United Kingdom

GPS:51.519046540144, -0.1825473208714

Telephone
Fax +44 20 7266 6010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

No.3 Restaurant

Welcome to No.3 Restaurant & Bar at Novotel London Paddington. Indulge in our stylish, vibrant bar and restaurant serving international cuisine with a colourful variety of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,419 reviews

TripAdvisor Rating  4.0/5  3,229 reviews

Certificate of excellence 2023

Still no sockets

TripAdvisor rating 4.0/5

CPat50 Business - TripAdvisor review

It’s an ok Novotel, standard Novotel rooms. Location seems a bit outside the centre but it actually connects very well with all of London. Paddington is very near and has plenty of tube lines. Grocery store and coffee places very close too. This Novotel tends to be cheaper than the other London ones. My main criticism is that in 2024 it’s almost a crime not to have sockets next to the bed. Back in 2018 I wrote the same thing about this hotel and the hotel actually replied to assure me that sockets were being installed. Not in our room 6 years later.

Dear CPat50, Many thanks for your review and feedback. We are currently undergoing extensive renovations in our hotel with Bar, Restaurant and Lobby areas already completed and works to replacing the entire facade currently being carried out. The renovation of our bedrooms should follow and the new interior design and decoration does include the installation of USB sockets near the beds. Kind regards, Paulo Bernini - Operations Manager.

A man outside my window...

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

After I arrived I was told there were workmen working on the exterior of the building from 9am until 4pm. I didn't realize they would be working right outside my window! I should have invited them into see if they could fix my shower door that wouldn't close and seal so I wouldn't end up with water all over the floor?

Dear JEFFREY H., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

average hotel - great location

Customer review rating 2.0/5

Nicholas P. Couples - Confirmed reviews ALL

I'm not one to complain about our stays in Accor hotels but the Novotel Paddington is not good value for money. The mattress are appallingly, uncomfortable, in both the rooms we stayed in... the air-conditioning in the second an "Executie Suite" did not work. We've stayed in a number of Novotel branded hotels across the world and the Paddington is not at the standard of the other hotels.

Dear NICK P., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Nice hotel, Overpriced

Customer review rating 3.0/5

Steve Couples - Confirmed reviews ALL

The room was not clean enough (hair in the bathroom, stains on the carpet, stains on the wall)

Dear STEFANOS C., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Excellent

Customer review rating 5.0/5

Sara Families - Confirmed reviews ALL

Satisfied with everything. Breakfast excellent. Pancakes for our child and veggie sausages for me. Pool was a big plus. The hotel was a bit on the expensive side though, but maybe london wont get any cheaper.

Dear SARA A., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,449 reviews 9.6/10 Location
  • 1,713 reviews 5.9/10 Room
  • 1,532 reviews 8.7/10 Service
  • 31 reviews 7.1/10 WiFi
  • 833 reviews 8.5/10 Breakfast
  • 661 reviews 6.1/10 Cleanliness
  • 332 reviews 8.1/10 Pool
  • 153 reviews 8.2/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in London

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.