Novotel Monterrey Valle 4 stars

Customer review rating (ALL Rating) 3.9/5 1,807 reviews

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Novotel Monterrey Valle - Image 1
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Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia, 66269 Monterrey, Mexico

Description

Hotel extras

  • Free WiFi throughout the hotel

  • 20 minutes from the airport

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • Pet-friendly hotel! Pets up to 33 lbs. allowed

Our accommodation(s)

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Hotel location

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia
66269 Monterrey
Mexico

GPS:25.647823, -100.328565

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available at our restaurant from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,807 reviews

TripAdvisor Rating  3.5/5  424 reviews

Definitely NOT recommended

TripAdvisor rating 2.0/5

ddv73 TripAdvisor review

We had a pretty awful stay at this hotel. The booking was made directly with Accor as I am platinum member which is supposed to entitle me to some fabulous benefits. We got to the hotel which is under ‘remodelling’ with no notice to us apart from at checkin by which time it’s too late to say no thanks we’ll stay elsewhere. There is one new elevator installed but no signage explaining the services on each floor nor which is the entry level as they have PM & PB which means nothing to me as an English speaker – the old lift has signs of which is which including pool/gym etc. Our room looked extremely tired with a filthy sofa, at least the bed was comfortable. We had a coffee machine & in the hallway there’s a hot/cold water dispenser but the room which was booked for 2 only had 1 mug & 1 glass – first world problems I know but very poor attention to detail. As a platinum member we’re supposed to receive a welcome amenity which never came so I asked about it & was then sent a cheese/meat platter at 7pm on the 2nd night of the stay. The welcome drink was for a cocktail but there was no menu available & the guy at the bar just mentioned some names which meant nothing to me – this place is very badly managed. They offer you a welcome item but cannot deliver on it I felt quite unwelcome. Breakfast is a vast buffet but there is not a single sign on any item in Spanish even to work out what things are. To order omelettes/tacos etc for breakfast there is a small slip in Spanish & Chinese only to fill in & they make you a fresh one. The pool is cleaned seemingly in the morning but on both days when I swam later in the day it was filthy due to strong winds & surrounding trees. There’s usually plenty of staff hovering around the front of the hotel but nobody generally acknowledges guests. Then there’s the current remodelling – no warning of it at all, but now they’ve updated the website to just say ‘we are working on improving the elevator’ but it’s actually works throughout the hotel so there’s lots of noise & dust which wasn’t cleaned during our 2 day stay. The rooms seem to carry a lot of noise from neighbouring rooms & the floor above too. I love to enjoy my Accor membership benefits & look forward to seeing this place improve after remodelling but it’s just not managed well & fixing the rooms/elevators isn’t going to change that. I would not recommend staying here until they fix the place & train the team/manager to run it with pride.

Just good

Customer review rating 3.0/5

Javier G. Friends - Confirmed reviews ALL

Just ok

Dear Mr. G., Thank you for taking the time to share your feedback. Let us take some action in these opportunities. We will hope to welcome you back to our hotel very soon! Sincerely, Alejandro Gaytán.

So expensive

Customer review rating 3.5/5

Alex Solo - Confirmed reviews ALL

The hotel was a little good, buffet and restaurant were ok, lifts didn’t work properly, the rooms were not the best, but the price was so high, that’s the reason I am not happy, so expensive and not the best quuality, I’d prefer to avoid stay again in that hotel.

Estimado Sr. Ramirez Romero, Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Estamos en proceso de remodelación en varias partes del Hotel, pronto tendremos el producto que deseamos entregarle. Esperamos nos brinde la oportunidad de conocerlo ya terminado. Atentamente, Alejandro Gaytán.

The worst accor hotel I have ever stayed in

Customer review rating 0.5/5

Adam K. Business - Confirmed reviews ALL

Construction everywhere - the hotel needs to be CLOSED. Dirty pool. A breakfast to forget

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alejandro Gaytán.

Estancia agradable

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Muy satisfactoria

Estimada Srita. M., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Monterrey Valle. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Atentamente, Alejandro Gaytán.

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Other web-users rate our hotel

  • 372 reviews 8.6/10 Location
  • 986 reviews 3.2/10 Room
  • 785 reviews 6/10 Service
  • 42 reviews 0.8/10 WiFi
  • 509 reviews 2.5/10 Cleanliness
  • 419 reviews 2.9/10 Amenities
  • 354 reviews 3.2/10 Comfort
  • 331 reviews 2.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.