Novotel Amsterdam City 4 stars

Customer review rating (ALL Rating) 4.4/5 4,974 reviews

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Europaboulevard 10, 1083 AD AMSTERDAM, Netherlands

Description

Hotel extras

  • Great location for both business and leisure trips

  • Next to the train station and RAI congress centre

  • 12-minute direct connection the airport and city centre

  • 20 meeting rooms

  • Easy access to beaches with public transport or car

Our accommodation(s)

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Hotel location

Novotel Amsterdam City

Europaboulevard 10
1083 AD AMSTERDAM
Netherlands

GPS:52.333579, 4.888825

Telephone
Fax +31 20 646 2823

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT URBN FOOD AND DRINK

We are more than happy to welcome you in our restaurant and bar. Our restaurant is open, relaxed and stylish. The menu is varied and the dishes are pure and honest. We are renewing the menu with every season. Feel welcome.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  4,974 reviews

TripAdvisor Rating  4.0/5  3,588 reviews

Good location, very convenience to go anywhere with train, metro, bus

Customer review rating 4.5/5

Queeny L. Couples - Confirmed reviews ALL

Friendly staff, clean and very helpful with any questions.

Dear Ms. L., Thank you for the time taken to share your experience of staying with us. Our central location, conveniently situated near a plethora of transport options, is something we take pride in and glad it contributed positively to your experience. The friendliness and helpfulness of our staff are core to our service philosophy, and it is rewarding to know that this was a highlight during your time with us. Your commendation on the cleanliness of our hotel is sincerely appreciated, affirming our dedication to providing a well-maintained environment. Should your travels bring you back to our city, our doors will be open to offer another memorable and seamless experience. We hope to welcome you back. Best wishes, Manager on Duty

Well located just near tram stop and 5 mints away from Metro and trains. Very helpful staff. They went over and beyond in making our stay special

Customer review rating 5.0/5

Srijita R. Couples - Confirmed reviews ALL

Amazing experience. Located in quiet neighbourhood but very well connected with public transportation to the city and airport . They provided early check in , complementary minibar, and gift for my birthday trip, we were even upgraded to a upper floor. it was a lovely experience.

Expensive and Poor Service

Customer review rating 2.0/5

Ragesh R. Families - Confirmed reviews ALL

Pretty expensive and Poor Service. Need to buy everything if you request standard items. You only have soap a s towels in bathroom Good thing is the breakfast.

Disappointing Hospitality and Service

Customer review rating 2.0/5

Debjani B. Families - Confirmed reviews ALL

We come from a land where guests are treated with the utmost respect, and hospitality is the cornerstone of any hotel experience. The customer service is same whether its a 5 star or a 3 star hotel. Unfortunately, our recent stay at Novotel Hotel, Amsterdam was extremely disappointing in terms of customer service and hospitality. While the hotel itself is good, the service we received was far below our expectations. From the moment we arrived, it was clear that the reception area was understaffed. There was only one person handling both check-ins and check-outs, resulting in long queues and unnecessary delays. The receptionists are quite rude, making us feel as if they were doing us a favor by assisting us. This lack of courtesy is unacceptable, especially from a reputed hotel chain like Novotel. The breakfast options were satisfactory, but they were exactly the same every single day. There was no variety, which gave a very lazy and uninspired impression. A little creativity and variation in the breakfast menu would greatly enhance the guest experience. Moreover, the cleanliness of the rooms was subpar. The rooms were not properly cleaned each day; only the beds were made. This is not the standard of cleanliness we expect from a hotel of this caliber. Additionally, the hotel was running out of basic amenities like dental kits, which is simply ridiculous and reflects poorly on the hotel's management. In our culture, hospitality is paramount, and guests are treated with the utmost respect. Unfortunately, Novotel Hotel failed to meet these standards. We hope that the management takes this feedback seriously and works on improving their customer service, hospitality, and overall guest experience. Overall, while the hotel has potential, the poor customer service, lack of variety in the breakfast menu, and inadequate room cleaning significantly marred our stay.

Large hotel with good facilities

Customer review rating 4.5/5

Luke Families - Confirmed reviews ALL

Large hotel with good facilities not very central though, would be nice to have an airport shuttle. Tram train and metro connections nearby. Pay attention when buying the tickets as they are not compatible with eachother.

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Other web-users rate our hotel

  • 2,243 reviews 8.9/10 Location
  • 2,754 reviews 7/10 Room
  • 2,489 reviews 7.5/10 Service
  • 61 reviews 8.4/10 WiFi
  • 1,456 reviews 8.7/10 Breakfast
  • 1,314 reviews 6.5/10 Cleanliness
  • 84 reviews 7.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.