Novotel Лондон Канэри-Уорф 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 4 454

Гарантия
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Novotel Лондон Канэри-Уорф - Image 1
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Novotel Лондон Канэри-Уорф - Image 4
40 Marsh Wall, E14 9TP ЛОНДОН, Великобритания

Описание

Особенности отеля

  • 7 минут пешком до метро Canary Wharf (быстрый доступ к Сити, стадиону O2 Arena и Гринвичу)

  • 313 современных номеров, включая 26 дизайнерских люксов с панорамным видом на Лондон

  • 9 дизайнерских конференц-залов с интерактивной доской и высокоскоростным WIFI

  • BOKAN — ресторанный комплекс из трех заведений, расположившийся на верхних этажах отеля

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Расположение отеля

Novotel Лондон Канэри-Уорф

40 Marsh Wall
E14 9TP ЛОНДОН
Великобритания

GPS:51.501331, -0.023293

Телефон
Факс +44 20 7987 1040

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Рейтинг ALL  4.4/5  Отзывов: 4 454

Рейтинг TripAdvisor  4.5/5  Отзывов: 1 912

Сертификат качества 2024

Super nice breakfast hosts!

Примечание: Tripadvisor 5.0/5

Anna B Реальные отзывы TripAdvisor

Thank you very much dear Rebeka and Barbara for making my breakfasts so special every day ! Novotel Canary Wharf is lucky to have you

Shocking lack of any customer handling skills

Примечание: Tripadvisor 1.0/5

msb1303 Деловые путешественники - Реальные отзывы TripAdvisor

Rooms absolutely fine, but the complete lack of any customer handling skills and appalling attitude of the front desk staff I encountered was shocking and an epic failure. Rude, abrupt and a complete absence of any empathy. After a booking mistake, not the hotel’s fault I hasten to add, was identified at check in, the (very loosely named) guest services person displayed complete ambivalence to not only the situation but also the subsequent interactions. Having tried to check in and discovered that the wrong date had been booked by mistake, I phoned my contact who had booked the room. They immediately said they’d speak to the booking agent they use to sort it for me, at which point I said to front of desk person “they’re sorting it, I’ll go and sit over there for 5 minutes” to which I received a curt (at best) response of “it’ll take more than 5 minutes” with a condescending tone and look. ‘Thanks for the reassurance and brilliant customer handling’ I said as I went to sit down. Several minutes later I got an update to say that the booking agent was speaking to Novotel Central Reservations to amend the booking and could I speak to reception, offer to give a credit card as holding security so I could at least get into a room sooner and it would be updated very soon. I approached previously mentioned front of desk person who, when I said “it is being sorted, can I give you a card to secure the room so I can check in, and they’ll update the system”, responded with another curt ‘no, you’ll need to pay in full’ and when I reiterated it was being sorted and I just wanted to get into my room, she interrupted me with an openly rude ‘the answer will be no’. An hour later, after Novotel Central reservations had point blank refused to accept the booking agent’s payment to change the room, I had to pay £95 myself for the difference in rate for the night. So, when I then made it back to reception, the late afternoon traffic now arriving to check in en masse, I tried to check-in and pay the fee myself, and, as I was explaining what had happened to another person on the team who I ended up checking in with, the original person interjected and tried to explain why I only had to pay the difference in rates and not a compete rate and she started the explanation to her colleague by saying “Mr Haines has …” My surname isn’t Haines, so not only had she shown an utter lack of any customer handling skills, but then couldn’t even get my name right. What an embarrassing way to represent the business you work for. Shocking and unacceptable. A simple mistake, no fault of the hotel, which could have been resolved simply and quickly, was made 100 times worse by a crap attitude and total disinterest in trying to find a solution or at least show some empathy. To the reception and hotel manager, if you are reading this, your staff member made my experience a complete ball ache and you need to seriously investigate the attitude that certain people you employ to apparently represent your business demonstrate. The first action that needs to happen if you do bother to read this is to train people on the concept of customer service or, better still, get rid of your bad wood and employ someone who has at least a modicum of knowledge of the concept of manners. Perhaps there’s an unused traffic cone knocking about somewhere in Canary Wharf that you could employ on your front desk instead as an inanimate object would be infinitely better qualified to deal with your paying guests than the epic failure I had to endure.

A wonderful weekend in Canary Wharf

Примечание: Tripadvisor 5.0/5

outofthelight Solo travel - Реальные отзывы TripAdvisor

I had the great pleasure to stay at Novotel London Canary Wharf for an extended weekend in early April. The crew at Novotel made it a very memorable weekend in London. They are attentive, charming and service-minded - and that makes a big difference. I am hereby officially a fan. It was a busy weekend in London and the hotel was full, so as a frequent guest of ACCOR, I had been upgraded to one of their suites. I loved the Executive Room I had at my last visit but this was really something. Large - and at the same time quite cosy - and with an amazing view of the city On Saturday, a friend came over for us to check out their bar on the 38th floor, and the very positive experience continued there. Excellent atmosphere, great mixing of cocktails (we almost made it through the cocktail list) and attentive service. And of course - the view! Their selection of small dishes can also absolutely be recommended. The bar staff was very helpful with London advice far beyond the hotel itself. Loved it! I slept very well, and loved waking up to that awesome view of London. I also enjoyed their gym, which is rather small, but well equipped - and allows for a solid work-out. Next to the gym, there is a pool, and they also a sauna where one can recover from workouts and/or from exploring London by foot. If I could have wished for something, it would be a bit more storage-space for clothes (rather limited for such a large room) and maybe a coat stand in the entrance area. But those are details, I will certainly be back. Thank you to all the team members (reception, housekeeping, bar and hotel management) for your hospitality.

Business hotel with a warm atmosphere

Примечание: Tripadvisor 4.0/5

peter h Реальные отзывы TripAdvisor

The location of the hotel is a bit out of the centre but there are 2 very good subway lines very nearby. The rooms are nice with a very good bathroom. The view is spectacular. The personal at the reception is very friendly and helpful. The breakfast was extensive. Rebeka, the hostess, and her team were very kind. There is a top floor bar with an incredible view over Londen. No complains about the WiFi One miner point … The airco wasn’t getting warm and the room kept rather cold. A bit like everywhere in the hotel.

London experience

Примечание: Tripadvisor 5.0/5

Veronica C Реальные отзывы TripAdvisor

The breakfast staff was amazing, very polite, special Rebeka and the manager. Rebeka always tried to make our stay pleasant, smiling all the time and she found activities for our children so we could enjoy a good coffee at height. We will return with pleasure.

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Другие интернет-пользователи оценили наш отель

  • 1 424 Отзывов 9.1/10 Расположение
  • 3 260 Отзывов 7.8/10 Номер
  • 2 589 Отзывов 8.1/10 Сервис
  • 31 Отзывов 7.1/10 Интернет
  • 1 161 Отзывов 5.8/10 Чистота
  • 1 129 Отзывов 7.3/10 Завтрак
  • 910 Отзывов 7.3/10 Удобства
  • 590 Отзывов 8.7/10 Атмосфера

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