Novotel Suites Geneve Aeroport 4 gwiazdki

Dear Sir, Thank you for taking the time to share your review. We are sorry to hear about the confusion during your check-in procedure and the inconvenience it has caused. Our intention is to provide a smooth and accurate billing process, and it is apparent that we did not succeed on this occasion. We will review this matter to prevent such occurrences in the future. We understand your disappointment about the distance to the airport and the absence of a shuttle service. While our hotel is conveniently located a short bus ride away and we offer free public transport tickets, we recognize that the expectations for proximity can vary. We apologize for any inconvenience this may have caused. Moreover, we appreciate your comments as they guide us in refining our services. We aim to ensure that all details about our hotel's location and facilities are clearly communicated to our guests to enhance their experience. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Lise DESBIEZ, General Manager

Dear Mr Saxena, Thank you for sharing your experience with us. We are delighted that you found our hotel to be a value for money option and that our daily housekeeping met your standards. The efficiency and politeness of our front-desk team are aspects we take great pride in, and we are pleased that it contributed positively to your stay. However, we understand that the suite's toilet space was not to your satisfaction, and we apologize for any discomfort this may have caused. Our goal is to provide a comfortable experience for all our guests, and we take your feedback seriously. Finally, it is great to hear that you loved the convenience of our location, situated just across from the Balexert mall with numerous dining options, and a short distance from Geneva Airport with easy access to public transport. We hope we will have the opportunity to see you again in the future. Best regards, Jonathan, Assistant manager

Dear Madam, Thank you for sharing your experience with us. We are thrilled to hear that your stay with us was so satisfying. We are delighted that you enjoyed the quality of sleep, our attentive front desk service, and the convenient in-room amenities such as the mini coffee and microwave setup. It is great that you found the public transportation and the provided city bus card beneficial for your travels around Geneva. It would be a pleasure to welcome you back. Best wishes, Jonathan, Assistant manager

Dear Sir, Thank you for taking the time to share your feedback. We truly appreciate your kind words and are delighted that you had such a positive experience at our hotel. We are pleased that you enjoyed the convenient location of our hotel, just a short bus ride from the airport and within walking distance of the Balexert shopping centre. It is wonderful to hear that you found your suite to be clean, spacious and equipped with the amenities that contributed to your comfort during your stay. We are also glad that you had the opportunity to enjoy our lovely garden terrace, especially with the beautiful weather. We hope to welcome you back in the near future. Kind regards, Marc Fischer, General Manager

Dear Guest, Thank you very much for your review. It is heartening to hear that our strategic location across from the Balexert shopping centre and the convenience of nearby transport options met your expectations. The tranquillity of our neighbourhood is indeed a contrast to the bustling city center and we are glad it contributed to your positive experience. Our team, including Kim, Benjamin, and Tyron, is delighted to receive your commendation for their professionalism and friendly service. We strive to maintain a high standard of hospitality and it’s rewarding to know that we were able to enhance your stay. We are thrilled that you found the suite, specifically room 617, to be spacious and well-maintained. Our housekeeping team takes great pride in ensuring that our suites are cleaned to perfection daily, and your acknowledgement of their hard work is greatly appreciated. While our breakfast area is more intimate, we hope that it provided you with a comfortable space to start your day. It is also pleasing to learn that you enjoyed the breakfast offerings. Novotel Suites Geneve Aeroport is committed to delivering a memorable hotel experience and your feedback is instrumental in helping us achieve that. We eagerly await the opportunity to serve you again. Warm regards, Marc Fischer, General Manager