Conditions of sale
All reservations must be guaranteed with a credit card valid on the date of reservation and during your stay. Unless otherwise noted.
No cancellation charge applies prior to 23:59, up to 1 day prior to arrival (local time). Beyond that time, the first night will be charged.
Interruption of stay
In the event of interruption of stay for a stay of several nights, the same conditions will apply: any night canceled before 11:59pm the day before will be refunded: for example in the event of reservation of a stay of 3 nights and cancellation at 12 noon the day after the 1st night, only the last night will be refunded.
Check-in and check-out times
Check-in and check-out times vary from one hotel to another and will be stipulated in the conditions of sale at the time of booking.
Child Policy:
Accommodation and buffet breakfast are free for children under 16 years when sharing their parent's room and having breakfast as a family. The number of children must be specified upon reservation. The maximum number of children per room depends on the hotel and the selected room type.
Members' rate conditions
Anyone wishing to take advantage of the Members’ rate must be, or become, an ALL - Accor Live Limitless member. Members must show their card at check-in (or their membership number if they are yet to receive their card). No more than 2 rooms may be booked at the Members' rate per member and per stay
At Novotel it's family time anytime!
- 5% off for members of ALL
- 50% off kids' rooms
- Family-friendly rooms
- Customize your stay
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Kids stay for free + 50% off second room
Make the most of your family getaway with Novotel.
At Novotel, children aged up to 16 stay and enjoy breakfast for free when sharing a family room with their parents — adding comfort and value to every stay.
Prefer a little more space? Our Novotel Family Offer makes quality time even sweeter.
Book a separate room for your children at participating hotels across Asia Pacific, the Middle East, and Africa, and enjoy 50% off the second room. Whenever possible, we’ll allocate an adjoining or nearby room, so you can stay close while everyone enjoys their own space — leaving you free to relax and create unforgettable family memories.
